If you’ve experienced a termination of your service, it’s important to understand the underlying reason for this action. The most common cause for service termination is non-payment or overdue invoices.
When an invoice remains unpaid for a certain period, our automated billing system takes several steps before ultimately terminating the service.
Typically, the process begins with multiple notifications sent to customers reminding them to settle their outstanding balance before its being suspended temporarily on the due date. This suspension is a precautionary measure, allowing customers an additional window to pay and restore access to their services. However, if the payment is still not made, the account will eventually be terminated after a few days of suspension.
First notification is sent 7 days before the due date
Second notification is sent 3 days before the due date
Third notification is sent On the due date
Fourth notification is sent a day after the due date
Fifth notification is sent 2 days after the due date
Before the system will finally Terminate the service the next day if it’s not renewed.
