If your service has been suspended on the portal, it typically means that there was an issue preventing the continuation of your service. The reason for suspension is always provided in the suspension email sent to users, clearly outlining why the service was suspended.
Additionally, the reason for suspension is also displayed on the GoldenRDP portal, allowing customers to view the specific cause. Common reasons for suspension include: Overdue payments, violations of the Terms of Service, or Cancellation requests.
How to Reactivate Your Service:
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Log into the GoldenRDP Portal: Review the "Suspension Reason" for specific details. If reason for suspension is "Overdue on Payment" then proceed to Pay Invoice for the renewal for the service to be automatically reactivated.
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Contact Support: If you're unsure about the reason for suspension or need assistance resolving the issue.
